AI VOICE RECEPTIONIST · BUILT FOR HVAC CONTRACTORS
Never miss
another no-heat
or no-cool
call again.
Ember answers in under a second. 24/7. She books the job straight into your calendar — no voicemail, no hold music, no missed money.
of HVAC calls come after 5 p.m., on weekends, or on holidays.
average cost of a single missed call. Emergency calls run $900+.
of callers who can't reach you never call back.
THE SEASONAL SURGE
The first 95° week. The first hard freeze.
HEAT
The first 95-degree week of summer hits. The phones melt down. The office drowns. Calls roll to voicemail. Your competitors book the jobs you never even heard ring.
COLD
The first hard freeze of winter hits. Same collapse. Every no-heat call competing for the same three phone lines, and most of them lose.
She answers every call at the same time. Call #1 and call #40 get the same instant pickup. No overtime. No temp hires. No burnout.
YOU'VE TRIED THE ALTERNATIVES
This is how the other options end.
85% never call back. You're paying for a phone line just to lose the job.
Billed by the minute. A generic script that doesn't know a heat pump from a furnace. Messages you still have to chase down and call back.
Salary, benefits, sick days, training — and still nobody's picking up at 2 a.m. on a Sunday.
One flat monthly rate. Answers instantly, every time. And actually books the job.
HOW SHE TRIAGES A CALL
She's not taking messages. She's sorting emergencies.
Every call gets ranked by how bad it is — using your rules, not a generic script.
No heat in a freeze. No cool in a heat wave. An elderly person, an infant, or medical equipment in the home.
→ Escalated to your on-call tech immediately.
System running but struggling.
→ Booked into the first available slot.
Strange noise, tune-up, filter, maintenance.
→ Routine calendar slot.
Flagged as a high-value lead.
→ Priority callback for the owner.
On every call she captures
System type (furnace / heat pump / AC / mini-split) · brand · symptoms · address · callback number. The job arrives pre-qualified.
WHAT SHE DOES
Eight things, done every single call.
24/7 instant answering
Every call picked up in under a second, day or night.
Books directly into your calendar
No back-and-forth. The slot is confirmed before she hangs up.
Emergency escalation to your on-call tech
True emergencies get routed immediately, not queued.
Maintenance-plan member recognition & priority scheduling
She knows your members and treats them like it.
Replacement-lead flagging
High-value install inquiries get flagged for the owner.
Bilingual English / Spanish
Every caller gets answered in the language they speak.
Call summary texted after every call
You know what happened before you even check voicemail.
Remembers returning customers and their equipment history
No repeating the make, model, or the last visit.
WHERE SHE DRAWS THE LINE
What she won't do.
Won't diagnose the system over the phone
She books the visit. Your tech makes the call in person.
Won't quote repair prices
No guessed numbers. She takes the details and leaves pricing to you.
Won't pretend to be human
If a caller asks, she tells them she's the AI assistant. Straight up.
Won't negotiate commercial contracts
She captures the details and routes it to you.
LIVE IN DAYS
Three steps and she's answering.
Forward your number
Keep your existing number and phone system. She only picks up the calls you'd otherwise miss.
Tell her your rules
Your service area, hours, on-call schedule, and booking rules.
She starts answering
Live in days, not months.
Works with ServiceTitan, Housecall Pro, Jobber, Google Calendar.
WHAT LANDS ON YOUR PHONE
A text, seconds after she hangs up.
New booking — URGENT. Maria G., no-cool, 2015 Carrier AC, strange grinding noise before shutoff. 92 Oak St. Elderly parent in the home. Booked today 4:00pm. On-call tech notified.
PRICING
Flat rate. No per-minute games.
No per-minute charges. No contract. Cancel anytime.
Starter
For solo owners who want every call answered.
- 24/7 call answering
- Emergency triage + instant alerts
- Job booking + calendar sync
- Call summaries by text
- Works with your existing number
Growth
For growing shops that want the full memory system.
- Everything in Starter
- Full long-term customer memory
- Two-way texting
- Appointment reminders
- Review requests after jobs
- Housecall Pro / Jobber integration
Pro
For established shops running multiple trucks.
- Everything in Growth
- Unlimited simultaneous calls
- ServiceTitan integration
- Custom call scripts
- Priority support
- Multi-location support
All plans: no contracts, cancel anytime, free onboarding call, keep your existing number.
FAQ
Questions owners actually ask.
No. Natural voice, contractions, real pacing. Most callers never notice — and if someone asks, she's honest about being the AI assistant.
Instant transfer to you or your on-call tech, with the full call context passed along so nobody repeats themselves.
Yes. Simple call forwarding. Keep your number and your current phone system.
That's the whole point. She never sleeps — nights, weekends, holidays, all answered the same way.
No. Month-to-month, cancel anytime.
Yes — she triages by your rules: no-heat/no-cool in extreme weather, vulnerable people, or medical equipment escalate to your on-call tech; everything else books a slot.