TL;DR: Since June 2026, the CPSC has posted three recalls covering Amana through-the-wall and window units and Friedrich KÜHL window units. The remedy comes from the manufacturer, not a contractor repair, and a refunded unit becomes a replacement lead for your shop.
Three room unit recalls are now in the call flow
CPSC recall 26-581, dated June 25, 2026, covers about 13,514 Amana window and through-the-wall air conditioners or heat pumps in the United States. About 53 more were recalled in Canada. The heating element can remain energized during a ground fault even after the unit is turned off. CPSC lists a fire and burn risk. One report involved melting plastic, with no injuries reported.
The recalled Amana units were sold nationwide through direct sales and heating and cooling dealers from April 2025 through December 2025. Prices ranged from $850 to $1,500.
CPSC recall 26-734, dated September 3, 2026, covers about 4,633 Amana through-the-wall air conditioners and heat pumps in the United States, plus about 126 in Canada. A snubber circuit on the control board can emit flames if it shorts. DCT received two reports of a control board component shorting. No injuries were reported. These units sold from April 2025 through June 2026 for $625 to $900.
CPSC recall 26-776, dated September 17, 2026, covers about 2,000 Friedrich KÜHL Q and KÜHL S window air conditioners. A control board inside the motor can fail and create a fire and burn hazard. There were two reports of the motor igniting. One caused smoke and fire damage to a home. No injuries were reported.
The June Amana recall matters more when heat strips come on
The first Amana recall is not just a cooling season issue. It involves the heating element in through-the-wall air conditioners and heat pumps.
In October, callers start asking why a wall mounted heat pump is bringing on its heat strip. That is when a June recall involving an energized heating element becomes more likely to show up in your phone queue. Your staff should know the difference between a normal question about auxiliary heat on a cold morning and a listed unit that CPSC says must stop operating immediately.
Tell the caller to stop using the recalled unit. Do not tell the caller to keep it running until a technician arrives.
The same rule applies to the other two recalls. A listed Amana unit must be taken out of use while the owner contacts DCT. A listed Friedrich KÜHL unit must be taken out of use while the owner contacts Friedrich.
The model number is the first useful question
Recall calls rarely arrive labeled as recall calls. In call logs, the pattern is a caller asking the shop to “come fix the recall” on a wall unit. The caller assumes your shop handles the recall the way a car dealer handles a vehicle recall. The model number is almost never in hand.
Ask for that number while the caller is still on the phone.
For the recalled Amana units, the model number is on a white sticker on the front edge of the base pan. The serial number is under the bar code beneath the model number for recall 26-581. For recall 26-734, both model and serial numbers are on the white sticker on the front edge of the base pan.
The first Amana recall lists these through-the-wall models: PBH113J35AA, PBH093J35AA, PBH073J35AA, PBE123J35AA, and PBE093J35AA. The window models are AH183J35AA, AH123J35AA, AH093J35AA, AE183J35AA, AE123J35AA, and AE093J35AA.
The second Amana recall covers PBC092J00AA, PBC093J00AA, PBC122J00AA, PBC123J00AA, and PBH092J12AA. These model numbers all begin with PB.
The Friedrich model and serial numbers are inside the unit. The recalled models are KCVQ08B10A, KHVQ10B11A, KCVS08B10A, KCVS12B10A, KCVS12B30A, and KCVS16B30A. Do not send a technician just to identify a model that the caller can read from the unit.
A recall remedy is not a board swap
The Amana remedy is a full refund through Daikin Comfort Technologies Manufacturing, or DCT. The caller provides contact information, cuts the product cord, and uploads a photo of the serial number and the cut cord.
DCT lists 855-812-8989 for recall 26-581, weekdays from 8 a.m. to 5 p.m. Central. The website is amana-ptac.com. For recall 26-734, the DCT number is 833-730-0939. That remedy also requires a cut cord and photos.
The Friedrich remedy is a refund or replacement through Friedrich. The caller can contact Friedrich at 800-541-6645 or use the product recall page at friedrich.com with the serial number.
A control board replacement by your technician does not give the owner the manufacturer refund. It also does not complete the recall process. The Amana process requires the cord to be cut, so the unit is done either way.
A caller reporting smoke, melting plastic, or a burning smell is not asking a routine recall question. Tell the caller to stop using the unit, cut power, and treat it as a fire hazard. Sort that call using the same discipline you use for the cost of a missed no-heat call.
The caller may be a tenant, not the equipment owner
The June Amana units were sold through heating and cooling dealers, so check your own records if your shop sold or installed Amana through-the-wall or window units in 2025. Pull the listed model numbers before the calls arrive.
The person calling may be a landlord, property manager, condo owner, or tenant. That person may not own the equipment. The manufacturer still controls the refund or replacement process, and the caller may need to provide information your shop does not have.
A refunded unit leaves a hole in the wall that still needs heating and cooling. That is a replacement quote. Price it like any other replacement instead of treating the call as a recall repair. A returned call can become a billable replacement lead, not a “we do not handle recalls” hang-up.
Put the recall script in front of whoever answers
Dial 72 answers 24/7 in under a second, in English and Spanish, and texts your shop a triage summary of each call. Give it the recall model list and the instruction to ask for the model number from the base pan sticker.
A caller describing smoke or a burning smell is escalated as an emergency right away. A caller with a listed unit going through the refund process is flagged as a replacement lead. Dial 72 follows your instructions and does not give technical advice you did not approve. That matters when one short phone script handles a flood of same-question calls.
Before the next call, give your office the three CPSC recall numbers, the model lists, the manufacturer phone numbers, and the stop-use instruction. Check the full details on the recall pages at cpsc.gov. Pull your Amana install records, ask for the model number first, and quote the replacement when the refund leaves a unit that still needs to be replaced.
